Accounts Receivable Specialist

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Job Summary:

The Accounts Receivable Specialist is responsible for managing customer payments, outstanding invoices, and maintaining accurate financial records. The role requires exceptional customer service skills, clear communication with others, attention to detail, and proficiency in accounting software. Reports to the Credit Manager. This job description is not an all-encompassing and other duties may be assigned as needed to support business operations.

Duties/Responsibilities:

Customer Service & Communication

• Provide courteous and professional service to all customers via phone, written communication, and in-person.
• Assist walk-in customers with account and payment questions.
• Proactively contact customers to resolve payment issues, explain payment options, and discuss credit terms.
• Set up and monitor payment plans, follow up regularly, and support collection efforts.
• Help customers use the company’s app and online payment tools.

Accounts Receivable Operations

• Apply payments accurately and keep records organized and current.
• Reconcile accounts, investigate discrepancies, and ensure transactions are correct.
• Process ACH, web, and app payment batches; monitor COD lists from daily merges.
• Manage the LP budget program and assist the energy team with new accounts, tank movement tracking, and charging status.
• Maintain and update feed aging reports, bad debt statements, and account changes.
• Process account applications and required documentation (e.g., W-9 and ST3 forms).

Support & Collaboration

• Support the Credit Manager with collections, account setup, and customer contact.
• Contact customers by phone and through written correspondence regarding payment issues.
• Send letters regarding account status.
• Maintain accurate and up-to-date account contact information.
• Use Square 9 to scan and organize account documents.

Qualifications:

• Experience in agriculture is preferred but not required. Accounting background is a plus.
• Excellent communication and customer service skills.
• Detail-oriented, able to multitask and prioritize.
• Work independently and as part of a team with minimal supervision.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Proficient in reading and speaking English. 

Physical Requirements:

• Sit and use a computer for extended periods.
• Frequently use hands and fingers for typing and handling documents.
• Able to read printed and digital documents.
• Communicate clearly in person, by phone, and in writing.
• Occasionally lift up to 20 lbs.
• Regular attendance and punctuality are essential.