IT Supervisor

Job Summary:

The IT Supervisor is responsible for overseeing the daily operations of the IT department, ensuring tasks and projects are completed accurately and on time. This role requires a proactive problem-solver, with strong technical skills, who is passionate about delivering excellent IT service while fostering a strong, collaborative team. This is a full-time, salaried position in the Goodhue office reporting to the Chief Information Officer. This list of duties is not exhaustive and will vary based on business needs.

Responsibilities:

Effectively manage and prioritize the IT department’s workload to ensure tasks are completed accurately, efficiently, and on schedule.
Supervise two hourly staff: an IT Technician and an Information Security Technician. Provide guidance, support, and performance feedback.
Participate with a hands-on approach in day-to-day operations including handling complex escalations, performing team members’ responsibilities in their absence or to balance workload, and provide minimal after-hours support when necessary.
Monitor and audit IT systems and processes to identify opportunities for improving performance, reliability, security, and overall service delivery.
Other duties as assigned to support the IT department and other business needs, including occasional local travel to other locations during the workday, as needed.

Qualifications:

Honest, dependable, and accountable, with a strong work ethic and committed to integrity in all aspects of work and leadership.
Education or certifications in IT, or a minimum of 5 years of relevant IT experience, including 1 + year in a supervisory or leadership role.
Strong observational and listening skills; effective written and verbal communication skills, with a friendly and professional demeanor.
Solid understanding of information security, networking, and server administration is required.
Able to work independently and manage multiple priorities.
Organized, detail-oriented, and accurate.
Able to handle confidential information responsibly.
Experience supporting end users in a business setting.

Physical Requirements:

Able to speak, hear, see, and use hands/fingers to operate a computer, telephone, and other office equipment.
Able to sit or stand at a desk for an extended period.
Occasionally lift up to 50 pounds; light to moderate lifting is required.
May require use of hand tools, working on a step ladder, and minimal climbing or working at heights, sometimes in dusty environments.
Moderate noise levels consistent with an office setting (phones, computers, printers, conversations, etc.)