Information Technology Technician

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Job Summary:

The IT Technician serves as the primary contact for end-user support and assists in the day-to-day operations of the IT department. Extended hours may be required during busy periods. Additional duties may be assigned as business needs change.

Duties/Responsibilities:

• Communicate effectively with employees and provide friendly, professional support.
• Create, respond to, and escalate support tickets promptly.
• Support end-users with:
  • Hardware and software: installation, credential management, troubleshooting (Windows, email, printing, networking, peripherals)
  • Mobile devices: setup, troubleshooting
  • Desk phones: installation, configuration, troubleshooting
• Assist in IT operations
  • Maintain documentation, inventory, and assist with user education.
  • Identify and suggest process improvements to increase efficiency.

Qualifications:

• Honest, dependable, and accountable, with a strong work ethic and committed to integrity.
• Ability to learn quickly.
• Relevant education or equivalent experience, including degrees, certifications, or end-user support experience in a business environment preferred.
• Strong observational and listening skills; effective written and verbal communication skills, with a friendly and professional demeanor.
• Ability to work independently, prioritize tasks, and maintain confidentiality.
• Organized, detail-oriented, and accurate.

Physical Requirements:

• Ability to speak, hear, see, and use hands/fingers to operate a computer, telephone, and other office equipment.
• Ability to sit or stand for extended periods.
• Lift up to 50 pounds occasionally.
• May require use of hand tools, working on a step ladder, and minimal climbing or working at heights, sometimes in dusty environments. 
• Moderate noise levels consistent with an office setting (phones, computers, printers, conversations, etc.)