Farm Store Manager
Type: Full-Time
Department(s): Feed, Grain
Why Ag Partners? We are a strong member-owned cooperative serving producers, communities, homeowners and businesses across Southern Minnesota and Western Wisconsin. Join our growing team! This position has above industry standard wages, plus overtime during the peak season, and bonus potential.
All employees 18 and older can join the 401(k) retirement plan and receive company match. Full-Time employees are eligible for profit-sharing, medical, dental, vision, PTO, company paid short- and long-term disability benefits, basic life, and a yearly clothing allowance.
Job Summary:
This is a full-time position. Working days will be Monday-Friday, 8am-5pm (or similar). Extended hours will be necessary during peak times and as business dictates. The individual in this role will be responsible for providing excellent customer service, including taking feed orders, handling phone inquiries, and greeting customers. Additionally, the position will involve managing employees, loading and unloading products of various weights into and out of customers’ vehicles, purchasing grain, and managing inventory. This is not an all-encompassing list of duties; other responsibilities may be added with business needs.
Duties/Responsibilities:
- Responsible for supervising a team of employees in all employment aspects. Assign tasks, provide training, and create staff schedules based on business needs.
- Managing store operations, including product selection, inventory management, pricing, and store layout.
- Providing exceptional customer service, which includes taking feed orders, addressing customer inquiries, processing payments, etc.
- Answering incoming calls and welcoming customers in a courteous and professional manner.
- Assisting customers with product selection and usage.
- Helping customers with feed, including loading and unloading by hand or forklift.
- Maintaining a well-stocked, clean, and welcoming store environment.
- Managing inventory by ensuring accurate counts and placing orders or making adjustments as necessary.
- Coordinating customer orders with various manufacturing locations.
- Collaborating with other Ag Partners Stores to enhance efficiency and profitability.
- Identifying and addressing process inefficiencies and contributing to the development of more efficient procedures.
- Performing basic administrative tasks such as data entry, accounting, filing, and promptly completing tasks.
Required Skills/Abilities:
- Providing excellent customer service to our customers.
- Have proficient computer skills with Microsoft Suite programs (Word, Excel, Outlook, etc.).
- Excellent written and verbal communication skills.
- Have a friendly and outgoing personality.
- High level of organization, efficiency, and the ability to adapt and prioritize.
- High attention to detail and accuracy.
- Ability to work both in a team and independently, multitask in a fast-paced environment, and accept responsibility and accountability for job performance.
- Ability to work evening and weekend hours as business dictates.
Education and Experience:
- Prefer previous experience in retail management.
- Prefer experience with feed and grain.
- Experience in working with and engaging employees.
Physical Requirements:
- The job requires speaking, hearing, seeing, and using hands/fingers to operate a computer and telephone.
- Ability to sit/stand at a desk for an extended period.
- Moderate noise levels, consistent with an office setting (phones, computers, printers, conversations, etc.)
- Moderate to heavy lifting is required.
- Using common office equipment, multi-line phone, computer, printer, scanner, copier, fax machine, etc.